AI Vendor Security & Compliance Brief
Salesforce Einstein GPT
Independent due-diligence summary · every fact links to the vendor's official source
89/100
AI Governance Readiness
Enterprise-Ready
This vendor is rated Enterprise-Ready with a score of 89 out of 100. Strong evidence includes confirmed SOC 2 and ISO certifications (FEDRAMP HIGH, HIPAA, ISO 27001, ISO 27017) via the vendor's trust portal. A recent change indicates the Privacy Policy text changed, which may not clearly touch a tracked legal concern. The buyer's most useful next step is to skim the current Privacy Policy to confirm the nature of these changes.
Summarized strictly from the source-cited facts below — no outside information. Verify each point against its linked source.
Readiness Breakdown deterministic · evidence-only
- Independent Certification SOC 2 / ISO certifications confirmed via the vendor's trust portal (FEDRAMP HIGH, HIPAA, ISO 27001, ISO 27017). Audit report available under NDA — standard enterprise practice.
- Vendor-Stated Compliance Vendor states (cited, not independently audited): BAA Available (HIPAA), GDPR, HIPAA, ISO 27001, SOC 2.
- Customer-Data Training Enterprise terms: does NOT train on customer data (consumer/free tiers may differ — see breakdown).
- Data Processing Agreement A Data Processing Agreement is published and tracked.
- Breach History No known breaches in Have I Been Pwned.
- Vulnerability Exposure No product identity match in vulnerability databases — not assessed.
- Email Spoofing Protection (DMARC) DMARC enforced — domain spoofing mitigated.
- Vulnerability Disclosure Policy No security.txt vulnerability disclosure policy found.
- Web TLS Certificate Valid TLS certificate in place.
- Legal Transparency 9 legal/policy documents publicly tracked.
Score is normalized over assessed components only — “unknown” items
are shown but never silently counted against the vendor.
Ask This in Your Security Review 2 open items
- Vulnerability ExposureRequest the remediation timeline / patch status for known CVEs (and any KEV-listed items).
- Vulnerability Disclosure PolicyConfirm a coordinated vulnerability disclosure / security.txt contact.
Compliance Posture vendor-stated · cited
| Framework | Status | Source |
|---|---|---|
| BAA Available (HIPAA) | Stated by vendor | https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf |
| GDPR | Stated by vendor | https://www.salesforce.com/company/privacy/ |
| HIPAA | Stated by vendor | https://www.salesforce.com/company/privacy/ |
| ISO 27001 | Stated by vendor | https://compliance.salesforce.com/en |
| SOC 2 | Stated by vendor | https://compliance.salesforce.com/en |
As published on the vendor's own trust/compliance pages — not independently audited. Independently verified attestations, when available, appear in the certifications section below. Request the underlying report before relying on these.
Data & Contract Facts deterministic · cited
| Attribute | Value | Source |
|---|---|---|
| Sub-processors (published list) | View document → | https://www.salesforce.com/company/legal/trust-and-compliance-documentation/ |
| Trains on Customer Data key clause |
Enterprise:
does not train
Einstein Trust Layer: zero data retention with third-party LLMs (OpenAI/Azure); Salesforce does not use Customer Data to train generative AI models. Future training would require explicit customer opt-in.
cited →
|
see per-tier citations |
Security Posture authoritative · cited
Known Vulnerabilities (CVE / CISA KEV)
Not applicable
No CVE/CPE software identity is mapped to this hosted service; known-vulnerability tracking does not apply to the service identity assessed here.
Vulnerability Disclosure Policy (security.txt)
None found
Queried the authoritative source; no records.
Email Spoofing Protection (DMARC)
Protected
DMARC enforced and SPF present — spoofing well mitigated.
Web TLS Certificate
Valid
Data Breach History
None found
Queried the authoritative source; no records.
Supply-Chain Security (OpenSSF Scorecard)
Not applicable
Closed-source service — no public source repository; OpenSSF Scorecard (open-source supply-chain) does not apply.
OFAC Sanctions Screening
None found
Queried the authoritative source; no records.
SEC Cyber Incident Disclosures (8-K 1.05)
None found
Queried the authoritative source; no records.
Certifications Available Under NDA / Trust Center attested · report gated
| Certification | Status | Trust Center |
|---|---|---|
| FEDRAMP HIGH | Available via Trust Center | https://marketplace.fedramp.gov/products/FR1824807631 |
| HIPAA | Available via Trust Center | https://trust.salesforce.com/ |
| ISO 27001 | Available via Trust Center | https://compliance.salesforce.com/categories/iso-27001 |
| ISO 27017 | Available via Trust Center | https://trust.salesforce.com/ |
| ISO 27018 | Available via Trust Center | https://trust.salesforce.com/ |
| PCI DSS | Available via Trust Center | https://trust.salesforce.com/ |
| SOC2 TYPE2 | Available via Trust Center | https://trust.salesforce.com/ |
An independent audit report exists but is gated behind an NDA or trust-center registration. Request it directly via the vendor's trust center. These count as partial assurance — stronger than a vendor claim, but not an open third-party attestation.
Common compliance questions
Is Salesforce Einstein GPT SOC 2 compliant?
Is Salesforce Einstein GPT ISO 27001 compliant?
Is Salesforce Einstein GPT GDPR compliant?
Is Salesforce Einstein GPT HIPAA compliant?
Does Salesforce Einstein GPT train on your data?
Each answer is grounded in the cited evidence above — with an honest "no evidence on file" where nothing is published.
Tracked Legal & Policy Documents
How to Obtain Non-Public Documents
These documents were not found at a public URL — which is normal. Many are provided on request, only on enterprise plans, or via the vendor's trust portal. Here is where each lives and what to do to get it.
| Document | Availability | How to obtain |
|---|---|---|
| Service Level Agreement (SLA) | Enterprise tier | A formal uptime/support SLA is generally offered only on enterprise/paid plans and attached to the order form. Ask sales for the SLA exhibit or check the enterprise pricing page; the trust center often summarises uptime commitments. Trust center → |
Continuous Monitoring change-tracking active
6 legal & policy documents under change-monitoring since 2026-06-11. 2 tracked changes detected since baseline.
BaaDpaMsaPrivacySubprocessorsTos
| Detected | Change | Detail |
|---|---|---|
| 2026-07-19 | ToS Clause Change |
The Privacy Policy changed — 2 added passages. Review the current version.
What this means: The Privacy Policy text changed, but the edit doesn't clearly touch a tracked legal concern (it may be a heading, formatting, or minor wording change) — skim the current Privacy Policy to confirm.
Show exact changed textIn plain terms — verify against the exact changed text below: The document was updated to include "Salesforce's Transparency Report (H2 2025)" and "HDS 2.0 FAQ". @@ -18,4 +18,5 @@ South Africa PAIA Manual Information about Salesforce's principles for handling government requests for customer data and the relevant annual figures regarding such requests. +Salesforce's Transparency Report (H2 2025) Salesforce's Transparency Report (H1 2025) Salesforce's Transparency Report (2024) @@ -29,4 +30,5 @@ privacy@salesforce.com. For more information about contacting us, see the “Contacting Us” section below. +HDS 2.0 FAQ Learn more Salesforce’s full Privacy Statement contains more information about Salesforce’s privacy practices. |
| 2026-07-11 | ToS Clause Change |
The Privacy Policy changed — 1 added passage. Review the current version.
What this means: The Privacy Policy text changed, but the edit doesn't clearly touch a tracked legal concern (it may be a heading, formatting, or minor wording change) — skim the current Privacy Policy to confirm.
Show exact changed textIn plain terms — verify against the exact changed text below: The text "South Africa PAIA Manual" was added to a list of documents or entities. @@ -16,4 +16,5 @@ Privacy Statement (Bahasa Indonesia) Salesforce Data Privacy Framework Covered U.S. Entities +South Africa PAIA Manual Information about Salesforce's principles for handling government requests for customer data and the relevant annual figures regarding such requests. Salesforce's Transparency Report (H1 2025) |
Search the Legal Documents verbatim · cited
Search Salesforce Einstein GPT's captured Terms, DPA, Privacy Policy and sub-processor list. Results are the exact clauses from the source documents, each with a link to where it lives. No summary, no interpretation — just the wording on the record. If nothing matches, we say so rather than guess.
Every result is a verbatim clause pulled straight from the linked source document — nothing is paraphrased or generated.
Monitor Salesforce Einstein GPT — get alerted when this changes
This brief is a point-in-time snapshot. Vendors quietly revise their DPA, sub-processors, certifications and security posture — and disclose new CVEs. Get a priority email the moment Salesforce Einstein GPT changes something that affects your risk. Built for procurement & security teams.
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Every data point above is extracted from the vendor's own official trust, security, or legal
pages and links to its source. This brief contains no scraped sentiment, forum chatter, or
AI-inferred opinion — only verifiable, deterministic facts. Verify each source before
procurement decisions.